Under TIC 521.003, what must the Texas Department of Insurance maintain with respect to complaints filed with the department?
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Answer & full 3-part explanation (select an option above, or peek)
Why A is correct
Under TIC 521.003, the department must maintain a system to promptly and efficiently act on complaints filed with the department; must maintain information about the parties to the complaint, the subject matter of the complaint, a summary of the results of the review or investigation, and its disposition; must make information available describing its procedures for complaint investigation and resolution; and must periodically notify the complaint parties of the status of the complaint until final disposition. Practical consequence: a complaint filed with TDI enters a tracked system with continuing status notices, so an agent who ignores a TDI complaint letter will not simply see the matter disappear.
Why the other options are wrong
- B) TIC 521.003 requires the department to maintain information about complaints; it does not require a public registry naming complainants.
- C) The statute requires a system to act on complaints promptly and efficiently; it does not require a hearing docket before investigation, and most complaints are resolved without a contested case.
- D) Nothing in TIC 521.003 conditions other enforcement action on the resolution of a complaint; the department may also act on examination findings or on its own initiative.
Memory hook
TDI must track every complaint and keep the parties posted until disposition.