State RegulationsFL specificDifficulty 2/5
A Florida agent receives an inquiry from the Department of Financial Services concerning a consumer's complaint. The agent should:
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Answer & full 3-part explanation (select an option above, or peek)
Why D is correct
Under Chapter 626, Florida Statutes, licensees must communicate with the Department of Financial Services and cooperate with its investigations, including responding to consumer-complaint inquiries. Failing to respond reflects on the licensee's fitness and can itself become a ground for administrative action by the Department.
Why the other options are wrong
- A) The inquiry concerns the agent's own conduct; the insurer's response does not substitute for the agent's.
- B) Discarding the correspondence invites discipline rather than resolving the inquiry.
- C) The Office of Financial Regulation regulates banks and securities, not insurance consumer complaints.
Memory hook
When DFS writes, answer - promptly.