State RegulationsFL specificDifficulty 2/5
Which statement about the Florida Department of Financial Services' Division of Consumer Services is correct?
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Answer & full 3-part explanation (select an option above, or peek)
Why C is correct
The Division of Consumer Services within the Florida Department of Financial Services, headed by the Chief Financial Officer, serves as Florida's main consumer contact for insurance: it responds to inquiries, provides insurance education and outreach, and works to resolve the complaints consumers file against insurers and agents.
Why the other options are wrong
- A) Criminal prosecution is not the division's role; suspected insurance fraud is handled by the Division of Insurance Fraud and prosecutors.
- B) Form and rate approval belongs to the Office of Insurance Regulation, not to the consumer arm of the Department of Financial Services.
- D) Certificates of authority for insurers are issued by the Office of Insurance Regulation.
Memory hook
Consumer Services = questions, education, complaints.